Our Updated Safety Procedures in Response to COVID-19

The safety of our residents and staff members who live and work in our communities is our top priority at Cherrywood Pointe and Ebenezer. We have made some changes in our operation to maintain the safety of our communities.

First and foremost, we are actively screening all staff and restricting entry to those who exhibit any respiratory symptoms such as fever, cough, shortness of breath, or sore throat. All Cherrywood Pointe locations are restricting ALL visitors at this time.

Exceptions to this visitor restriction policy include family members who have loved ones in our communities who are receiving end-of-life care, and/or visiting essential care staff such as hospice providers.

Each of these visitors will be screened before entering the community, and we will restrict visitation by those who meet the following criteria:

  • Persons exhibiting signs or symptoms of ANY illness or respiratory infection such as fever, cough, shortness of breath, or sore throat.
  • Persons who in the last 14 days have had contact with someone who has a confirmed diagnosis of COVID-19, or are under investigation for COVID-19, or who are ill with respiratory illness.

We continue to follow the guidelines and restrictions determined by the Center for Disease Prevention (CDC) as well as the Department of Health and Human Services.

While we understand that it is difficult not to visit your loved one, we are committed to protecting the health and wellbeing of patients and residents.

Keeping Residents Safe

While it looks like we are making progress with our pandemic planning and response, we are not out of the woods yet. It is precisely because of the sometimes asymptomatic, or long incubation period for this COVID-19 virus, that organizations such as Ebenezer have invested heavily in readiness, response, and communication with a spirit of transparency and evidence-based practice as key principles.

We are confident in our people, our preparations and our protocols to prevent and to isolate the COVID-19 virus. Click here for a reminder on our family communication plan.

Action Steps

Staff Screening

We continue our daily screenings of all staff and are following appropriate direction as it has been communicated by Occupational Health, Minnesota Department of Health and the Centers of Disease Control.

Staff must enter and exit through one main door in the community. Staff will be temped and screened immediately after arriving to the building in a place where other staff members are not present.

Universal Masking and Face Shields

We have implemented universal masking for staff members in all our communities. In addition, we will be implementing universal face shields along with universal masking for all staff members in our communities as an additional “layer” of protection for our residents and staff in fighting COVID-19.

Personal Protective Equipment (PPE)

Ebenezer and Cherrywood Pointe have secured and delivered the PPE supplies needed at this time to all our communities. In the event a situation develops that indicates changes in our current protocols, we have plans in place with our supply chain, and we are working with MHealth Fairview to ensure we have a continuing supply of facemasks and other protective equipment. It’s times like these we are grateful to be part of this extraordinary organization.

Guidance for Safe Transition Between Work and Home

Infection Prevention has created guidelines for healthcare workers to safely transition between work and home, reducing the risk of potential transmission of COVID-19 by contaminated objects or contact with the work environment. It outlines actions that can be taken by these workers prior to, during, and after work shifts to prevent transmission, including handling of personal items and work supplies, clothing recommendations, and direction on cleaning contaminated items.

Daily safety checks are being provided to all residents in our housing with services and skilled nursing settings.

Suspending Group Activities

For their protection during this health crisis, we are asking our residents not to leave the community or their apartments. If you have a question about a specific appointment or reason to leave the community, please contact your community.

  • Group activities, programs and outings remain cancelled for our Independent and Assisted Living residents. We continue to find ways to engage residents in our Dimensions Memory Care Community, while still practicing social distancing.
  • Our dedicated activities staff are coming up with new and fun activities such as hallway bingo, hallway games and other activities that maintain social distance, as well as virtual activities that residents can participate in while remaining in their own apartments/rooms.
  • Staff members are assisting with Video Chat options for residents and their loved ones to stay connected. This is a heavily requested form of engagement, so thank you in advance for your patience as we make our best effort to accommodate all requests.

Outdoor Visits

While statewide the numbers seem to be reflecting that our efforts to social distance, quarantine, and isolate are paying off, we realize that we are not at the finish line yet.

That’s why we are requesting that our families do not try visiting their loved ones through open windows, through the fence, or patio visits at this time. With the weather starting to improve, we realize how tempting it is to want to visit from a safe distance in an outdoor space. We know it is hard and might not make sense to you, but we feel very strongly now is not the time to let down our guard with the COVID-19 virus.

For more than 100 years, families have put their trust in Ebenezer. As part of Fairview Health Services, we have the commitment, the resources, and the support of one of Minnesota’s leading health care providers. This relationship differentiates as well as defines us—enabling our communities to be on the very forefront of senior care and living. During these turbulent times, we thank you for your understanding and patience, and for putting your trust in us.

Virtual Tours and Move-Ins

You can still rely on us for Memory Care and Assisted Living, where we can provide 24/7 support and service, and quick entry move-ins to meet your needs. We can’t let any visitors or tours in to our communities right now, but we can still provide virtual tours to any family seeking assisted living or memory care for a loved one. Simply call the location of your choice, and a staff member will gladly provide you with lease information and set up a time for a virtual tour.

Staying Healthy During COVID-19

Access a variety of articles, support, and resources for your health as well as promoting the safety and health of those you love.

7 Tips to Help You Stay Connected During Social Distancing

How to Support a Loved One When You Can’t Be There

Keep Moving During Social Isolation: Tips for Staying Active 

Guidelines for Communicating about the Pandemic with Family Members Living with Dementia

Stocking up for COVID-19: Healthy Options in our Freezer and Pantry

Seniors and COVID-19 Scams: How to Keep Your Loved One Safe

Immune Boosting Nutrition Tips