Our Updated Safety Procedures in Response to COVID-19

The safety of our residents and staff members who live and work in our communities is our top priority at Cherrywood Pointe and Ebenezer. We have made some changes in our operation to maintain the safety of our communities.

First and foremost, we are actively screening all staff and restricting entry to those who exhibit any respiratory symptoms such as fever, cough, shortness of breath, or sore throat. All Cherrywood Pointe locations are restricting ALL visitors at this time.

Exceptions to this visitor restriction policy include family members who have loved ones in our communities who are receiving end-of-life care, and/or visiting essential care staff such as hospice providers.

Each of these visitors will be screened before entering the community, and we will restrict visitation by those who meet the following criteria:

  • Persons exhibiting signs or symptoms of ANY illness or respiratory infection such as fever, cough, shortness of breath, or sore throat.
  • Persons who in the last 14 days have had contact with someone who has a confirmed diagnosis of COVID-19, or are under investigation for COVID-19, or who are ill with respiratory illness.

We continue to follow the guidelines and restrictions determined by the Center for Disease Prevention (CDC) as well as the Department of Health and Human Services.

While we understand that it is difficult not to visit your loved one, we are committed to protecting the health and wellbeing of patients and residents.

UPDATE: Re-opening for Visitors Information

An Ebenezer “Reopen” Committee is currently developing coordinated strategies as we begin the process of loosening restrictions within our senior living communities.

The committee is meeting weekly, and plans to first address the following areas: Community Salons, Family Visits, Activities, and Dining. The intent is to develop a measured approach to be carried out with caution and thoughtful detail to ensure the continued safety of our residents, families and team members. Each of us have a big role to play in making this transition process successful, and we are grateful to you all for your continued patience and understanding as we all navigate these COVID-19 waters together.

Click here for an update on our Salons Reopening.

Click here for an update on Window Visits.

Click here for an update on Outdoor Visits.

Click here for an update on Small Group Activities.

Our communities are starting to open up to Essential Caregivers. Before visiting your loved one, the link below to see if you meet the criteria for a visit.

Essential Caregivers Info Sheet


Keeping Residents Safe

While it looks like we are making progress with our pandemic planning and response, we are not out of the woods yet. It is precisely because of the sometimes asymptomatic, or long incubation period for this COVID-19 virus, that organizations such as Ebenezer have invested heavily in readiness, response, and communication with a spirit of transparency and evidence-based practice as key principles.

We are confident in our people, our preparations and our protocols to prevent and to isolate the COVID-19 virus. Click here for a reminder on our family communication plan.

Action Steps

Staff Screening

We continue our daily screenings of all staff and are following appropriate direction as it has been communicated by Occupational Health, Minnesota Department of Health and the Centers of Disease Control.

Staff must enter and exit through one main door in the community. Staff will be temped and screened immediately after arriving to the building in a place where other staff members are not present.

Universal Masking and Face Shields

We have implemented universal masking for staff members in all our communities. In addition, we will be implementing universal face shields along with universal masking for all staff members in our communities as an additional “layer” of protection for our residents and staff in fighting COVID-19.

Personal Protective Equipment (PPE)

Ebenezer and Cherrywood Pointe have secured and delivered the PPE supplies needed at this time to all our communities. In the event a situation develops that indicates changes in our current protocols, we have plans in place with our supply chain, and we are working with MHealth Fairview to ensure we have a continuing supply of facemasks and other protective equipment. It’s times like these we are grateful to be part of this extraordinary organization.

Guidance for Safe Transition Between Work and Home

Infection Prevention has created guidelines for healthcare workers to safely transition between work and home, reducing the risk of potential transmission of COVID-19 by contaminated objects or contact with the work environment. It outlines actions that can be taken by these workers prior to, during, and after work shifts to prevent transmission, including handling of personal items and work supplies, clothing recommendations, and direction on cleaning contaminated items.

Daily safety checks are being provided to all residents in our housing with services and skilled nursing settings.

Surveillance Testing

Ebenezer is doing surveillance testing of residents and staff at all our skilled nursing and assisted living/memory care communities. Surveillance testing allows us to identify positive COVID-19 cases among asymptomatic carriers, so we can better contain and prevent further spread. We are happy to report that all our communities in the metro area have finished their baseline testing. Those communities outside the metro are still in process. The number of positive cases continues to drop.

Virtual Tours and Move-Ins

You can still rely on us for Senior Living, where we can provide 24/7 support and services, and quick entry move-ins to meet your needs. We can’t let any visitors or tours in to our communities right now, but we can still provide virtual tours to anyone seeking housing and care for themselves or a loved one. Simply call the location of your choice, and a staff member will gladly provide you with lease information and set up a time for a virtual tour.

Staying Healthy During COVID-19

Access a variety of articles, support, and resources for your health as well as promoting the safety and health of those you love.

7 Tips to Help You Stay Connected During Social Distancing

How to Support a Loved One When You Can’t Be There

Keep Moving During Social Isolation: Tips for Staying Active 

Guidelines for Communicating about the Pandemic with Family Members Living with Dementia

Stocking up for COVID-19: Healthy Options in our Freezer and Pantry

Seniors and COVID-19 Scams: How to Keep Your Loved One Safe

Immune Boosting Nutrition Tips